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Helpdesk and service desk service is one of the subfield of maintenance organization. Some clients reqire implementing it separately. Its scope includes customer service workflow support and supporting data recording.

By help desk/service desk services failure reports and troubleshooting will be easy to control, which results more reliable processes for both side (for service users as well for service providers). This increases customer satisfaction, which itself represents higher value service beyond efficiency improvement achieved by up-to-date daily (per minute) control.

Many industries require function templates such public utility service providers, IT helpdesks and also ambulance service, according to this, there is a high variety of available solutions. Application of such software in facility management is determined for example by defining maintenance points and structures or by the applied database-structure system.